Commerce Spine legalOverviewDPAPrivacy

Commerce Spine Terms of Service

Version 1.1, effective September 24, 2026. Version 1.1 only renames EcomBrain to Commerce Spine and updates the web addresses; nothing else changed. Questions: [email protected]

These Terms of Service (the "Terms") are an agreement between SellerPlex LLC, a Wyoming limited liability company with its principal office at 1910 Thomes Ave, Cheyenne, WY 82001, USA ("SellerPlex", "we", "us"), and the business that creates a Commerce Spine account ("Customer", "you").

Commerce Spine is a product of SellerPlex LLC. By creating an account, connecting an Amazon account, or using the service, you accept these Terms on behalf of your business. Two related documents are part of this agreement:

1. Definitions

2. The Service

Commerce Spine syncs your Amazon business data from Amazon's official APIs, with your explicit consent given through Amazon's own authorization flow, into a managed data warehouse we operate on Google Cloud Platform. It then exposes that data to your own AI agents or scripts through a read-only API using revocable, scoped Tokens.

Two points about how the Service works today:

  1. The API is read-only. Nothing in the Service can modify your Amazon account, listings, advertising campaigns, or orders. If we later offer features that act on your Amazon account, they will be optional, clearly labeled, and will require your separate consent before they do anything. Using the read-only Service never opts you into such features.
  2. Your AI traffic does not pass through us. Prompts and responses flow directly between your machine and the model provider you choose. We never see, store, or process your AI conversations. Our involvement ends at answering read-only API requests for your data.

We do not use Customer Data to train AI models, we do not sell it, and we do not use it for SellerPlex's agency services or other clients. See Section 10 and the DPA.

3. Accounts and Organizations

  1. Business use only. The Service is for businesses. You confirm that you are entering into these Terms for a business, that you have authority to bind that business, and that you are not using the Service as a consumer.
  2. Accurate information. You agree to provide accurate account and billing information and keep it current.
  3. Your credentials, your responsibility. You are responsible for safeguarding your login credentials and Tokens, and for everything done through them. Treat Tokens like passwords. If you believe a credential has been compromised, revoke it in the console immediately and notify us.
  4. Your users. You may invite users into your Organization. You are responsible for their compliance with these Terms.

4. Amazon Authorization

  1. You grant access through Amazon. You connect Amazon accounts using Amazon's own authorization flow. We only access data that Amazon makes available under the permissions you grant.
  2. You can revoke at any time. You can disconnect an account in the console or revoke our access directly in Amazon's settings. After revocation we stop syncing that account.
  3. You warrant authority. You represent that you own, or are authorized by the owner to connect, every Amazon account you connect, and that connecting it does not violate any agreement you have with Amazon or with any third party (for example, an aggregator or brand owner).
  4. Amazon's terms still apply. Your relationship with Amazon is governed by your agreements with Amazon. We are not a party to those agreements and are not responsible for Amazon's availability, data accuracy, or changes to its APIs. If Amazon suspends or changes API access in a way that affects the Service, we will make reasonable efforts to adapt, but we cannot guarantee uninterrupted syncing.

5. Acceptable Use

You agree not to:

  1. Resell, sublicense, or provide third parties access to the Service or to data pulled through the API, except to your own service providers working on your behalf under confidentiality obligations at least as protective as these Terms.
  2. Circumvent, probe, or overload rate limits, authentication, tenant isolation, or other technical controls.
  3. Use the Service to violate any law, any Amazon policy, or any third party's rights.
  4. Connect accounts you are not authorized to connect (see Section 4.3).
  5. Reverse engineer the Service except where the law grants you that right regardless of contract.

We may suspend access if we reasonably believe your use threatens the security or integrity of the Service or violates this Section. Where practical, we will notify you and give you a chance to fix the problem before or promptly after suspension.

6. Fees and Billing

  1. Plans. Current plans: Early Access at $0 per month (invite only, up to 5 Connected Accounts), Brand at $49 per month (up to 3 Connected Accounts), and Portfolio at $149 per month (up to 12 Connected Accounts). Plan details are listed on the marketing site.
  2. Early access price lock. If you join during early access, the launch price shown in your invite or console is locked in for you for as long as you keep an active subscription on that plan.
  3. Payment. We bill monthly in advance through Stripe. You authorize Stripe to charge your payment method each billing period. We do not store your card numbers; Stripe handles them.
  4. Cancellation. You can cancel anytime in the console. Your subscription ends at the close of the current billing period and you keep access until then.
  5. No partial-month refunds. Fees are not refunded or credited for partial months, unused Connected Accounts, or periods where you did not use the Service, except where a refund is required by applicable law.
  6. Taxes. Prices exclude taxes. You are responsible for any sales, use, VAT, GST, or similar taxes on your subscription, except taxes on our income.
  7. Price changes. We may change prices with at least 30 days notice by email. Changes take effect at your next billing period after the notice period. Early access price locks survive general price changes as described in Section 6.2.
  8. Nonpayment. If a charge fails, we will retry and notify you. If payment remains outstanding for 14 days after notice, we may suspend the Organization until it is settled.

7. Rate Limits and Fair Use

Published rate limits apply per Organization: 60 API requests per minute, 1,000 requests per day, and up to 3 concurrent requests per Token within those Organization caps. These limits exist to protect the platform for everyone; they are not a billing meter, and staying under them costs nothing extra. We may adjust published limits with notice in the documentation. If your use pattern repeatedly disrupts the platform even within the published numbers, we will contact you to find a workable configuration before taking any action, except in an emergency.

8. Intellectual Property

  1. We own the Service. SellerPlex owns the Service, including software, documentation, and the Commerce Spine name and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.
  2. You own your data. As between you and us, you own Customer Data. You grant us the limited rights needed to operate the Service for you: to sync, store, process, back up, and serve Customer Data to your Organization, and to use it in aggregated, de-identified form solely to operate and improve the Service in ways that never identify you or reveal your data to anyone else.
  3. Feedback. If you send us suggestions or feedback, we may use them without restriction or payment. This never gives us rights to your Customer Data.

9. Confidentiality

Each party may learn non-public information about the other while using or providing the Service ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform under these Terms, to protect it with at least reasonable care, and not to disclose it except to employees and contractors who need it and are bound by confidentiality obligations, or where disclosure is required by law (with notice to the other party where legally permitted). Customer Data is your Confidential Information. These obligations survive termination for 3 years, and for Customer Data, for as long as we hold it.

10. Data Protection

Our data handling commitments live in two documents that form part of these Terms:

Three commitments worth restating here: we do not sell Customer Data, we do not use it for SellerPlex's agency clients, and we do not train AI models on it.

11. Warranties and Disclaimers

  1. Mutual. Each party warrants that it has the authority to enter into these Terms.
  2. Early access is provided as is. During early access, the Service is provided AS IS and AS AVAILABLE, without warranties of any kind. Early access features may change, break, or be withdrawn, and data continuity is not guaranteed. Do not make early access the only home of data you cannot afford to lose; your Amazon account remains the source of truth.
  3. General disclaimer. Except as expressly stated in these Terms, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that Amazon's data will be accurate or complete. The Service provides data, not advice; decisions you or your AI agents make using that data are yours.

12. Limitation of Liability

  1. Cap. Each party's total liability arising out of or related to these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. For $0 early access accounts, this cap is $100.
  2. Excluded damages. Neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility.
  3. Carve-outs. The cap and exclusions above do not apply to: your payment obligations, either party's breach of Section 9 (Confidentiality), your breach of Section 5 (Acceptable Use) or Section 4.3 (authority over connected accounts), either party's indemnification obligations if any are added, or liability that cannot be limited by law (such as fraud or willful misconduct).

13. Term and Termination

  1. Term. These Terms apply from the moment you create an account and continue while you have an active subscription.
  2. Termination by you. Cancel anytime per Section 6.4.
  3. Termination by us. We may terminate with 30 days notice for convenience, or immediately if you materially breach these Terms and do not cure within 14 days of notice (or immediately for breaches that cannot be cured, such as unlawful use).
  4. Effect on your data. After termination or expiration, we delete your warehouse data within 30 days, with backups purged on the schedule described in the DPA. Export what you need before the end of your subscription; we will provide reasonable assistance if you ask within those 30 days.
  5. Survival. Sections that by their nature should survive (including 8, 9, 12, 15, and 16) survive termination.

14. Modifications to the Service and Terms

  1. Service changes. We continuously improve the Service and may add, change, or remove features. If we materially reduce core functionality of your paid plan, we will give you at least 30 days notice, and you may cancel before the change takes effect.
  2. Terms changes. We may update these Terms. For material changes we will give at least 30 days notice by email before the new Terms apply to you. If you keep using the Service after that, the updated Terms apply. If you object, your remedy is to cancel before they take effect.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of laws rules. The state and federal courts located in Laramie County, Wyoming have exclusive jurisdiction over any dispute arising out of these Terms, and both parties consent to venue there. Either party may instead bring an eligible claim in small claims court.

Before starting any formal proceeding, both parties agree to try to resolve the dispute informally by written notice and good-faith discussion for 30 days.

16. Miscellaneous

  1. Assignment. You may not assign these Terms without our written consent, except to an affiliate or in connection with a merger or sale of substantially all assets, with notice to us. We may assign these Terms to an affiliate or in connection with a merger or sale.
  2. Entire agreement. These Terms, the DPA, the Privacy Policy, and your Order are the entire agreement between us regarding the Service and replace all prior discussions. If these documents conflict, the DPA controls for data processing matters, then these Terms, then the Order for pricing.
  3. Notices. We send notices to your account email; keep it current. Send legal notices to us at [email protected] and by mail to SellerPlex LLC, 1910 Thomes Ave, Cheyenne, WY 82001, USA (registered agent: Incorp Services, Inc., same address).
  4. Waiver and severability. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the rest of the Terms remain in effect and the provision will be enforced to the maximum extent permitted.
  5. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of Amazon or cloud providers, provided the affected party works to restore performance promptly.
  6. Independent contractors. The parties are independent contractors. These Terms create no partnership, agency, or joint venture.
SellerPlex LLC · 1910 Thomes Ave, Cheyenne, WY 82001, USA · [email protected]